Sometimes people are so very cruel. They are not following how God wants them to act. In all honesty they are following Satan and their words should neither hurt us or even matter to us. God is what honestly should matter. God  has a reason for everything that happens to us. Sometimes it is hard to realize this. Sometimes we let peoples words into our minds and hearts and allow Satan to win the game. Honestly peoples words should not hurt us. But sometimes peoples words hit so much harder then they should and we are afraid to admit it. But honestly God forgives you for everything, so why not admit that we let someones words that Satan caused them to say hit our hearts harder than we should. God will forgive you, I promise.